Terms & Conditions

Contract Holder

Data Controller: Oro & Più Gioielli S.a.s. di Brunella Merluzzi e C.
Registered Office: Via Roma 48 – 34074 Monfalcone (GO) – Italy
VAT No.: 01016770313
Tax Code: 01016770313
Capital: € 1,000.00 fully paid-up
REA Number: GO-64336
Gorizia Chamber of Commerce Company Registration No. 01016770313

Tax and Duties

For deliveries outside the European Union, taxes and duties are not included in the sales price and could be charged on purchases entering your country. These taxes are not calculated in total amount of your order and vary from country to country.
Items will be shipped with an invoice declaring the value in Euros. Please contact your local import authorities for more information. You will be required to pay the tax directly to the courier delivering your parcel. Tax and duties are always charged to the buyer.

Payments

The methods of payment accepted are:

  • Credit Card
  • PayPal

Once we receive your payment, you will receive a confirmation email.

Shipping

If the item is available, the Shipping is done within 3 working days, from Monday to Friday via the method shown in listing. In case the item is not available, the Shipping times vary according to the manufacturing time of the product.
The delivery of products will address provided by the purchaser within the time and in the manner prescribed by the system (not liable for any delays).

The tracking code will be delivered from the day after delivery. In case the Vs. package turned out stranded or in stock we will inform and to do everything in our possession to overcome the impasse.

When you receive the product please test it immediately and inform us if everything is OK and if so we ask you to release Positive Feedback.
Delivery is by DHL and costs from € 9.90 to € 34.90 anywhere in the world. Delivery times and prices may vary according to the area.

The right of withdrawal

According to Article 5 of Legislative Decree 185 of 1999, the customer has the option to terminate the contract / order stipulated on the Internet without penalty and without giving any explanation, in compliance with the following conditions.

  • For lack of the essential integrity of the property (the packaging and / or its contents)
  • Using any part of property and any supplies
  • The lack of external and / or internal
  • The absence of product components (accessories, cables, manuals, parts …)
  • Damage to the product for reasons other than transportation

In the case above, we will return to sender the property purchased.
They can not exercise the right to cancel customers who purchase with VAT and those who buy custom goods.

In order to exercise this right of withdrawal, within 14 (ten) business days from receipt of goods ordered, the customer must send to the address below indicated a registered letter with return receipt. The Communication can be sent, within the same term, by telegram, telex and facsimile, provided it is confirmed by registered letter with return receipt within the following 48 hours.

Communication must contain:

The intention of using the benefit granted by the Legislative Decree no. 185 of 22 May 1999
indication of / the product / s for the / as the / s you decide to exercise the right of withdrawal
the data of one’s checking account (in order for the return of the sum due).

To get a refund of paid, customers will have to, at their own expense, return the products purchased at the following address Payment must be made within 3 working days following the declaration of withdrawal.

Guarantees

We are the authorized retailers of all the brands in our store, all the items come with a stamped guarantee and certificate of authenticity (with the exception of the brands that we once sold as authorized retailers but no longer sell, but for which we provide all the original certificates of authenticity and our in-house guarantee against any faulty production). You can take this guarantee to all nationwide and international dealers of the brand.

The guarantee covers the replacement or repair of any defective products. Damage due to improper use is not covered under the guarantee and as such we are not responsible for any direct or indirect damage caused by improper use. Furthermore we are not responsible or any harm or damage, whether direct or direct, caused to people or property due to defective products.


ODR Platform

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council: Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/